Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
Celebrate your community in the clouds!
Salesforce Journey - our Pilot testing
An excellent way of working with clients for the money
One of the best CRMs on the market
Better-than-Expected Results from Implementation of Salesforce Experience Cloud
Solid when coupled with Salesforce CRM/other Salesforce applications
Salesforce Experience Cloud - A feature rich tool
Customizable, functional, slightly challenging to independently implement
My first Salesforce experience went like this
Salesforce Portal, I mean Community, I mean Experience Cloud...
Salesforce Experience Cloud - Bring Everything and Everyone Together
User-friendly Salesforce
Best e-commerce SaaS on the market
Salesforce Community Cloud, a Great Foundation for CRM
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
Demo: Construction Customer Portal on Salesforce Experience Cloud
Salesforce Experience Cloud - Login & Registration
Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Experience Cloud Video
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(392)Attribute Ratings
Reviews
(1-5 of 5)- Pre-built templates are sleek, customizable, and easy to navigate as an end-user
- The level of customizability allows you to create a truly branded experience for customers
- The ability to collect data around usage is powerful
- The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
- Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
- Customizability - branding, layout, level of access
- Gated access - ability to gate information from public visibility
- Data collection - ability to see the path customers take to self-serve to better improve our knowledge articles
- Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
- In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention
- Enables Stronger Business Relationships
- Creates Brand Identity
- Facilitates Personalized Digital Experiences
- None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
- Poised to Increase Customer Retention
- Poised to Establish More Positive Brand Partnerships/Business Collaborations
- Poised to Help Deliver Higher Marketing to Sales Conversions, Customer Conversions
Salesforce App Cloud has helped our business grow
- Visualizes the performance of a team
- Tracks all customer/prospect engagements
- Enables easy communication between departments on the statuses of clients
- Reporting functionality has quite a learning curve to set up
- Sometimes SO many features that I'm overwhelmed and miss out on relevant ones
- Can be a burden to update at times
- Salesforce has increased revenues dramatically
- Gotten sales and marketing much more aligned on initiatives
- Given us a baseline of performance that has helped us improve
- Outreach, SalesLoft and Salesforce Lightning Platform
Unmissable in a mid- to large company
- Allows feedback and records of competitive information
- Keeps our employees current in industry trends
- Quite the learning curve. We had to provide employees with courses to make sure they understood what we were trying to do and the importance of the project.
- We haven't measured the ROI but the overall communication has definitely improved.
- The seamless integration with other applications had a positive impact on the general opinion within the company.
Experience the Power of Community Cloud
- Portal with authenticated login.
- Interact with live Salesforce data.
- Ability to integrate other systems into the community makes it very powerful.
- Price can be expensive if you need a lot of licenses.
- Functionality continues to be created and as lightning is developed will become more powerful.
- When a self-service community is needed.
- When a secure community is needed for customers or constituents to interact.
- When you have important data in Salesforce that you want to extend to a wider audience in a secure way.
- Increases our constituent engagement.
- Allows us to collect information from our customers which decreases email communication.
- Allowed us to deploy quickly and not build a custom solution which would require constant maintenance.